What is Parcel Point?

Parcel Point is the new, easy way to receive and return your online purchases. Now you can pick up and drop off parcels at your local store, when it suits you. Choose from hundreds of trusted locations, open weekends and after-hours to suit your lifestyle. It’s time to experience online shopping without the hassle of missed deliveries and long queues.

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Return's are done through Parcel Point

Returned merchandise should include the vendor packaging and be in the original condition as when it was received, this includes the shoe box. Customers will be responsible for shipping and handling charges for any returns/exchanges. Tony Bianco recommends sending return parcels via Parcel Point. Click here to visit Parcel Point website. As we are not liable if your return is not received at our address, if your parcel goes missing you will be required to provide two pieces of documentation; a proof of booking through Parcel Point and proof of payment. Click here to visit Parcel Point website. If you cannot provide this information, Tony Bianco will not be held accountable for any losses. All shoes must be sent back in it's original box and the box should not be exposed. If you do not have your original shoe box, please include it in a box so that the contents will not be damaged during transit. Any shoes sent back without a box will not be accepted for a return, and will be sent back to the sender. This rule applies to all other items that are going to be sent back for a return. 

 

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