How do I exchange or return an online order?

Returned merchandise should include the vendor packaging and be in the original condition as when it was received, this includes the shoe box. Customers will be responsible for shipping and handling charges for any returns/exchanges. Tony Bianco recommends sending return parcels via Parcel Point. Click here to visit Parcel Point website. As we are not liable if your return is not received at our address, if your parcel goes missing you will be required to provide two pieces of documentation; a proof of booking through Parcel Point and proof of payment. Click here to visit Parcel Point website. If you cannot provide this information, Tony Bianco will not be held accountable for any losses. All shoes must be sent back in it's original box and the box should not be exposed. Any shoes sent back without a box will not be accepted for a return, and will be sent back to the sender. This rule applies to all other items that are going to be sent back for a return. 

Please note that if you choose to checkout as a guest, we will not have any of your personal information saved in our database. If you wish to return an item, you need to ensure that you include your order number, contact details and you fill out the return form on the back of your invoice. This will ensure that the return is hassle free and faster, for your convenience.

If you have used a reward on your order and you wish to return the item, this reward will be forfeited and will not be reinstated. 

EXCHANGES

For exchange of size, colour or style, please note your request on your invoice (enclosed with your purchase) and please create your online return at Parcel Point

Once your return is received your exchange will be dispatched and email confirmation will be sent.

If the item you wish to exchange for is a higher price, you will be contacted to provide additional payment through credit card.

REFUNDS

To return merchandise for a refund, please book a return with Parcel Point. Click here to visit Parcel Point website. Please fill out your order details on your returns slip and what you are after. Once you have booked your return, please drop your item off at the Parcel Point location of choice that you made in your booking. Click here to visit Parcel Point website.  Please fill out your order details on your returns slip and what you are after. We will credit your original method of payment, excluding shipping charges and sales tax on shipping charges (unless goods are defective or not as originally ordered). Worn merchandise cannot be returned unless there is a manufacturing fault

If you have paid for your online purchase using Afterpay, should your order be eligible for a return your initial payment will be refunded and the remainder (3 payments) will be cancelled at no charge.

If you wish to return a sale item you will be issued a credit to your Tony's World account to be used in-store and online for 6 months.The remainder AfterPay payments will still need to be paid in order to pay for that credit.

TONY BIANCO ONLINE CREDIT

To return merchandise for a refund, please book a return with Parcel Point. Click here to visit Parcel Point website. Please include a note stating your order number and that you require a credit to your online account. We will credit your online account with points to the dollar value of the item returned, excluding shipping charges and sales tax on shipping charges (unless goods are defective or not as originally ordered). These points expire within 6 months and can be used at both our online store at www.tonybianco.com and our Tony Bianco retail stores. Worn merchandise cannot be returned unless there is a manufacturing fault.

 

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