What is the difference between a sale product and a promotion?

Sale and clearance items are those which have been marked down either permanently or temporarily. Sale and clearance items cannot be returned for a refund online, but can be exchanged or returned for online credit.

Sale and clearance items purchased in store cannot be returned for a refund/credit or exchange.

Online sale purchases cannot be refunded or credited in store.

Promotions are temporary offers such as a percentage discount off full-priced items. Items purchased as part of a promotion are eligible for a refund or exchange online, providing the return is in original condition.

Items purchased as part of a promotion in store cannot be refunded, but can be exchanged or returned for a credit note.

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