Can I return an online purchase in store?

Items can be refunded and exchange full priced online transactions at any of our Boutique stores.

Terms and Conditions: The shoes must be in the original condition, and you must have your online invoice with you when you take it into store. You can return full priced online purchases for an in-store credit only which will be valid for 6 months. Please note that this excludes made to order styles, all accessories (foot care, bags, eyewear, hats, scarves, watches, jewellery) and sale items. Any customer who wishes to return their online transaction for a refund or online credit must return the item back to our online store. However please do note that accessories cannot be returned or exchanged through the online process as well, aside from bags.

Full priced Afterpay purchases can only be exchanged for another item of equal price or a credit note. The remainder AfterPay payments will still need to be paid in order to pay for the credit note that is issued.

Please note Tony Bianco Myer Concessions stores cannot accept online returns.

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