If you are unhappy with your online purchase for any reason, we will gladly accept exchange or refund on full price, unworn merchandise returned to our online store within 30 days of the order date.
For sale items, we will only exchange or credit your Tony Bianco account, providing the items are returned in original condition to our online store within 30 days of the order date.
If you do not have an account, we will contact you to create one so credit can be added.
For Made to order items we do not accept refunds, exchange less 30% RRP only.
The online returns policy does not apply to foot care, cosmetics, watches, eyewear, hats, scarves and jewellery. For the purchase of pre-orders, the 30 day period will apply from the dispatch date provided. Dates will vary per style.
If you have used a reward on your order and you wish to return the item, this reward will be forfeited and will not be reinstated.
Any shoes sent back without a box will not be accepted for a return, and will be sent back to the sender. This rule applies to all other items that are going to be sent back for a return.
The online return form is attached to this article.
*The following above relates to Australia based online orders only.