We want you to love your Tony Bianco Purchase, if you don’t please see our Returns policy below.
Whether you have purchased from a Tony Bianco Boutique on our Web Boutique the process is the same. If you have a change of mind, you can return or exchange any full priced item that is unworn and in its original condition to any Tony Bianco Boutique or Web Boutique 14 days of order receipt to receive a Full Refund, Exchange or Store Credit.
Reduced or Sale Merchandise returned to our stores, within 14 days of purchase, can be exchanged or a Tony Bianco Store credit issued where an exchange is not possible (a Tony Bianco
Web credit may be requested for returns sent back to our Web Boutique).
Returns will be accepted on any faulty merchandise returned Tony Bianco Boutique on our Web Boutique to any within a reasonable timeframe, after assessment by a Tony Bianco representative. Tony Bianco reserve the right to repair or replace items deemed faulty.
Please note that this excludes made to order styles and selected accessories (Shoe care, hats, watches and Jewellery)
For any purchases of product made outside of a Tony Bianco Boutique, the return must be processed at the business where the original purchase was made.
If you do not have an account, we will contact you to create one so credit can be added.
If you have used a reward on your order and you wish to return the item, this reward will be forfeited and will not be reinstated.
Any shoes sent back without a box will not be accepted for a return, and will be sent back to the sender. This rule applies to all other items that are going to be sent back for a return.
The online return form is attached to this article.
*The following above relates to Australia based online orders only.