My coupon/promo code doesn't work

If your promotional code is not working, please check the following:

  • You have already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your shopping bag aren’t excluded items.
  • The code has been entered incorrectly. The codes are case sensitive so please enter it exactly as it is written and try again.
  • The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period. 

If you have checked all of the above and are still having issues with the code, please send a screenshot of your shopping bag that shows the promo code and all items in your bag. Please submit a request to us to report the website issue, and attach the screenshot to your enquiry.

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